When will my order dispatch?

All orders will usually dispatch our Warehouse on the next business day, excluding weekends and Public Holidays. Tracking information will be emailed out on the day that orders are shipped.

How do I track my order?

Once orders are dispatched, you will receive a shipping email and/or SMS with all the tracking details.

I’ve incorrectly put in my shipping address?

It is the customer’s responsibility to provide the correct shipping address. If this is incorrect, please contact us immediately at sales@custompowercables.com.au so we can contact the delivery service on your behalf. We cannot offer reimbursement for postage should the parcel become delayed, returned to sender, or lost.

My parcel is being returned to sender?

For orders that are returned to sender by fault of Custom Power Cables, we will cover shipping and re-send the parcel out in the first instance. Unsuccessful deliveries that occur due to incorrect address, failure to collect parcel from GPO or the shipping address left unattended, will require a postage payment to be made by the customer so this can be re-sent out. If not, a refund will be issued.

What is Safe Drop?

All Australian orders sent via Australia Post have safe drop enabled.

To read more about safe drop, click here.

Authority to Leave: 

Authority to leave must be requested in the comments section of the cart page. All parcels are sent out by Australia Post.

Where is Local Pick Up?

Local pick up is available from our Warehouse: 4/477 Dorset Rd, Bayswater, VIC 3153. Pick up is only available for online orders.

(You must receive pick-up authorisation notification via email/SMS before arrival)

PLEASE NOTE: WE DO NOT CONDUCT OVER-THE-COUNTER SALES.

All orders must be placed in advance in order for us to schedule our manufacturing process. 

When and how can I arrange a pick up?

Once your order is ready, you will receive an email notifying you that the order is ready for collection from our Warehouse. (Please do not arrive unless you have received this authorisation to avoid disappointment). From there, you will need to schedule a pick up time during business hours; Monday to Friday, 9am to 3pm.

I chose Pick Up in error, what do I do?

If you selected 'Pick Up' in error we are happy to arrange postage for you. Simply email our Customer Service Team at sales@custompowercables.com.au and they can provide you with a link to pay for shipping.

Can I combine my order?

Unfortunately, once your order has been confirmed, your order is then successfully in our system, and cannot be shipped or combined with any other orders. We are also unable to adjust or add items to an order once it has successfully processed.