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While browsing our website you can add products to your shopping cart.
For custom built cables you can use our convenient Custom Cable Designer. (Refer to the How To Video). We also provide a Manual Order Form for custom built cable options that may not be listed.
Once you have finished selecting your product, proceed through to the checkout.
Your personal and payment details will be collected at checkout and your card will be billed when goods are ready for dispatch (excludes special order items).
Although it is preferred you place orders online, we do accept emails for orders with special requirements not listed on our website.
Payments can be made using the following methods:
Once your order is placed it is automatically sent into our warehouse system for processing. Once we begin processing your order we are unable to amend it. If you wish to cancel your order please contact us immediately. We will make every effort to accommodate your request however due to our automated warehouse process this may not be possible.
Yes. Custom Power Cables Cables will issue tax invoice for all items purchased. Once checkout is completed a copy will be sent with your goods. Tax invoices include GST and freight charges.
No, there is no minimum order value, but some products may require you to purchase a minimum order quantity.
Refer to our Shipping Policy
Refer to our Shipping Policy
Custom Power Cables endeavours to have most items in stock. This allows most orders to be dispatched within 24 hours from the time your order is placed.
Unfortunately, there are occasions where we may run out of stock or only partially fill your order. In this situation we will contact you to advise of any backordered items.
Your options for backorders:
Our liability is limited to a refund of the purchase price and any associated shipping costs. We can give no guarantee of future availability of any item listed on our website.
Please contact us immediately via our Contact page with a details of the issue you are experiencing. Please include your name and relevant order number or invoice number. We will examine the issue and then advise you of the best course of action via return email.
You will find a sign up form when you head to the Login/Register tab in the menu or click here.
We do not operate on credit on this site.
Please refer to our privacy policy here.
We suggest resetting your password by clicking the ‘Forgot Password?’ link. If you are still having trouble, please email our Customer Service Team who will be able to reset your password for you.
When you are logged into your Account, you can change your password under the ‘Change Password’ tab in the menu.
Please email our Customer Service Team who will be able to change your email address that is linked to your account for you.
Most items will have at least a 12-month manufacturer's warranty.
Manufacturer's warranty does not cover:
but does cover things that are caused by the manufacturing process like faulty electronics or waterproof items leaking water, as an example.
The warranty period commences on the date of the tax invoice received with your goods.
Please contact us immediately via our Contact page with a details of the issue you are experiencing. Please include your name and relevant order number or invoice number. We will examine the issue and then advise you of the best course of action via return email.
The components of the custom built cables will have at least a 12-month manufacturer's warranty.
The manufacture of our custom built cables will be covered by a 14 day money back guarantee.
Our guarantee cover things that are caused by the manufacturing process like:
In this case, your cable will be replaced ASAP at no extra charge including all shipping costs.
Our guarantee does not cover:
In these circumstances, as it is custom built to your unique specification, unfortunately we cannot replace your cable.
The warranty/guarantee period commences on the date of the tax invoice received with your goods.
Please contact us immediately via our Contact page with a details of the issue you are experiencing. Please include your name and relevant order number or invoice number. We will examine the issue and then advise you of the best course of action via return email.
If you have a large volume requirement, please contact us and we will be happy to quote on your requirements.
Do you have an extra question up your sleeve that we haven’t answered? Don’t hesitate to get in touch via the contact us page where one of our customer service team members will endeavour to assist you within 1 – 3 business days.
