What delivery service do we use?

We ship Australian orders with Australia Post or TNT. 



How much will shipping cost?

Our shipping rates are based on:


  • the total weight of your order including packaging (Maximum 20kg per carton)
  • your location

Once these conditions are known our checkout will calculate the appropriate shipping charge.



Australian Orders

All orders are sent from our Custom Power Cables in Melbourne, Australia.


  • Standard shipping typically arrives within 1 to 10 business days
  • In-store collection available within 1 to 3 business days
  • Express delivery options also available via Express Post or TNT
  • Purchases are delivered in either a jiffy bag or brown box, with the exception of certain items
  • Parcels will be left at your address unless the shipping address is a unit or apartment block, but only if deemed safe by the delivery driver. If you require a signature upon delivery please contact us. 


Australian Shipping

Business Days

Flat Rate Fee

Standard Post per 20kg

1-7 days


Express Post per 20kg

1-3 days


TNT per 20kg

1-3 days


Locations in WA or SA may take a little longer.



International Orders

All orders are sent from our Custom Power Cables in Melbourne, Australia.


  • Orders are sent via Australia Post
  • Any Duties and Taxes payable on International Orders are the responsibility of the recipient and Custom Power Cables has no control over import fees. Please see Importation Costs for further information.
  • Purchases are delivered in either a jiffy bag or brown box, with the exception of certain items
  • Signature upon delivery is required.



Business Days

Flat Rate Fee

NZ per 20kg

5 – 10 days


Worldwide per 20kg

10 – 14 days


Custom and Taxes: 

All prices are charged and displayed in Australian Dollars (AUD) and do not include import or custom taxes. It is the customers responsibility to cover the additional costs associated with overseas purchases.

Custom Power Cables is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

We recommend contacting your local custom office for further information.



When will my order dispatch?

All orders dispatch our Warehouse within 1-3 business days, excluding Public Holidays. Tracking information will be emailed out on the day that orders are shipped out.



How do I track my order?

Once orders are dispatched, you will receive a shipping email and/or SMS with all the tracking details.



I’ve incorrectly put in my shipping address?

It is the customer’s responsibility to provide the correct shipping address. If this is incorrect, please contact us immediately at so we can contact the delivery service on your behalf. We cannot offer reimbursement for postage should the parcel become delayed, returned to sender or lost.



My parcel is being returned to sender?

Orders that are returned to sender by fault of Custom Power Cables, we will cover shipping and re-send the parcel out in the first instance. Unsuccessful deliveries that occur due to incorrect address, failure to collect parcel from LPO or the shipping address left unattended, will require a postage payment to be made by the customer so this can be re-sent out. If not, a refund will be issued.



What is Safe Drop?

All Australian orders sent via Australia Post have safe drop enabled.

To read more about safe drop, click here.



Authority to Leave: 

For International orders, authority to leave must be requested in the comments section of the checkout. All parcels are sent out by Australia Post.



Where is Local Pick Up?

Local pick up is available from our Warehouse: 4/477 Dorset Rd, Bayswater, VIC 3153.



When and how can I arrange a pick up?

Once your order is ready, you will receive an email notifying you that the order is ready for collection from our Warehouse. From there, you will need to schedule a pick up time by contacting our Warehouse Team directly during business hours; Monday to Friday, 9am to 3pm.



I chose Pick Up in error, what do I do?

If you selected 'Pick Up' in error we are happy to arrange postage for you. Simply email our Customer Service Team at and they can provide you with a link to pay for shipping.



Can I combine my order?

Unfortunately, once your order has been confirmed, your order is then successfully in our system, and cannot be shipped or combined with any other orders. We are also unable to adjust or add items to an order once it has successfully processed.