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We ship Australian orders with Australia Post or TNT.
Our shipping rates are based on:
Once these conditions are known our checkout will calculate the appropriate shipping charge.
All orders are sent from our Custom Power Cables in Melbourne, Australia.
|
Australian Shipping |
Business Days |
Flat Rate Fee |
|
Standard Post per 20kg |
1-7 days |
$10.00 |
|
Express Post per 20kg |
1-3 days |
$15.00 |
|
TNT per 20kg |
1-3 days |
$20.00 |
Locations in WA or SA may take a little longer.
All orders are sent from our Custom Power Cables in Melbourne, Australia.
|
Countries |
Business Days |
Flat Rate Fee |
|
NZ per 20kg |
5 – 10 days |
$15.00 |
|
Worldwide per 20kg |
10 – 14 days |
$20.00 |
Custom and Taxes:
All prices are charged and displayed in Australian Dollars (AUD) and do not include import or custom taxes. It is the customers responsibility to cover the additional costs associated with overseas purchases.
Custom Power Cables is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
We recommend contacting your local custom office for further information.
All orders dispatch our Warehouse within 1-3 business days, excluding Public Holidays. Tracking information will be emailed out on the day that orders are shipped out.
Once orders are dispatched, you will receive a shipping email and/or SMS with all the tracking details.
It is the customer’s responsibility to provide the correct shipping address. If this is incorrect, please contact us immediately at sales@custompowercables.com so we can contact the delivery service on your behalf. We cannot offer reimbursement for postage should the parcel become delayed, returned to sender or lost.
Orders that are returned to sender by fault of Custom Power Cables, we will cover shipping and re-send the parcel out in the first instance. Unsuccessful deliveries that occur due to incorrect address, failure to collect parcel from LPO or the shipping address left unattended, will require a postage payment to be made by the customer so this can be re-sent out. If not, a refund will be issued.
All Australian orders sent via Australia Post have safe drop enabled.
To read more about safe drop, click here.
For International orders, authority to leave must be requested in the comments section of the checkout. All parcels are sent out by Australia Post.
Local pick up is available from our Warehouse: 4/477 Dorset Rd, Bayswater, VIC 3153.
Once your order is ready, you will receive an email notifying you that the order is ready for collection from our Warehouse. From there, you will need to schedule a pick up time by contacting our Warehouse Team directly during business hours; Monday to Friday, 9am to 3pm.
If you selected 'Pick Up' in error we are happy to arrange postage for you. Simply email our Customer Service Team at sales@custompowercables.com and they can provide you with a link to pay for shipping.
Unfortunately, once your order has been confirmed, your order is then successfully in our system, and cannot be shipped or combined with any other orders. We are also unable to adjust or add items to an order once it has successfully processed.
